Frequently Asked Questions

Find answers to common questions about our mobile recharge services

FAQ

General Questions

Basic information about our services

Account & Security

Managing your account and security

Payment & Billing

Payment methods and transactions

Technical Support

Technical issues and troubleshooting

General Questions

QuickRecharge is a leading online mobile recharge platform in the UAE that allows you to instantly recharge your mobile phone credit for all major operators. We provide secure, fast, and convenient recharge services 24/7.

We support all major mobile operators in the UAE, including Etisalat, Du, and Virgin Mobile. You can recharge any prepaid number from these operators through our platform.

Most recharges are processed instantly. However, in rare cases, it might take up to 15 minutes. If you experience any delays, please contact our customer support team.

Account & Security

Creating an account is simple. Click on the "Register" button, fill in your details, verify your email address, and you're ready to go. You can also sign up using your Google or Facebook account.

We take security seriously. All personal information is encrypted using industry-standard SSL encryption. We never store your complete credit card information and comply with PCI DSS standards.

Click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password. For security reasons, password reset links expire after 24 hours.

Payment & Billing

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and local payment methods like UAE Direct Debit.

No, we don't charge any additional fees. The amount you see is the amount you pay. However, your bank might charge international transaction fees depending on your card issuer.

If a recharge fails, the amount will be refunded to your payment method within 3-5 business days. You can check the status of your refund in your account dashboard or contact our support team.

Technical Support

Try clearing your browser cache and cookies. If the issue persists, try using a different browser or device. Our platform works best on the latest versions of Chrome, Firefox, Safari, and Edge.

Log in to your account and go to the "Transaction History" section. Here you can view all your past recharges, download receipts, and check the status of pending transactions.

Yes, QuickRecharge is fully responsive and works on all mobile devices. You can also download our mobile app from the App Store or Google Play Store for a better experience.

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